FAQs - Your Questions Answered

We process orders Monday-Friday, excluding holidays. Orders usually ship within 1-3 business days. Once your order has shipped, you will receive an email with a tracking number. If you have any questions please feel free to reach out to customer service at hello@doaf.com.

Shipping costs are calculated based on the items in your cart and shipping distance. We work with a variety of carriers to offer you the most competitive shipping rates possible.

We currently ship to all 50 states in the United States.

Sorry, we do not ship to PO Boxes.

When your order ships, you will receive an email from us which will include a tracking number. We process orders as quickly as possible. Tracking numbers are typically available within 48 hours. If you do not receive your order within the expected time frame, please contact us at hello@doaf.com.

Yes! Digital gift cards are available here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our returns portal. You will need to have either access to the email address you used to place the order, or the order number and zip-code.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Items sent back to us without first requesting a return through the above process will not be accepted.

We may request photos of the product’s condition, so do not dispose of any damaged products until directed to do so by DOAF.

Sales of Gift Cards are final sale and cannot be returned, exchanged, or refunded.

Sale items cannot be returned and are final sale.

If you have questions, contact Customer Care at hello@doaf.com before making a final sale purchase.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@doaf.com